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| You are here: Services » Item Processing » Front Counter Capture
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Simplifying teller line transactions is important and Premier Front Counter helps increase efficiency, enhance customer satisfaction and boost profits. With Premier Front Counter, tellers focus more attention on the customer, not the transaction.
Designed to work with ITI’s teller solutions, this advanced branch automation tool uses image-capture functionality to automatically capture, validate, endorse, proof, balance and manage transactions from the moment they arrive at the teller window. It eliminates manual proofing and encoding, and minimizes exceptions, dramatically reducing your cost of research and adjustments. With fewer manual keying errors, each item is read correctly extending the processing day and speeding funds availability.
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Reduced Costs
While providing your customers with enhanced service, Premier Front Counter can also save your organization time and money. Back office processing costs are reduced, and because virtual tickets are created, control, cash, deposit and general ledger tickets are no longer needed. With fewer errors, research and analysis costs, along with courier fees, are also trimmed. Reduced cash outages and out-of-balance transactions means that fewer adjustments are needed, and the time and resources spent on teller training are also minimized.
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Fraud Detection
The financial industry is faced with increasing instances of fraud and identity theft, and Premier Front Counter offers safeguards to combat and help prevent these activities. The R/T number is validated at the point of presentment, and non- MICR ink is immediately identified. In addition, the seamless integration with other ITI products enables alerts to non-issued positive pay checks, exceeded CTR limits and stop payment matches.
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Electronic Capture & Deposit
Cash amounts are converted to electronic entries, immediately displaying the document image and data on the teller’s screen. The account number is automatically validated and the amount of the transaction is balanced. If it is not in balance, Premier Front Counter immediately highlights the error and suggests steps to fix it—all in the few moments the customer is at the teller window.
The transaction is instantly posted in the teller system, and your teller can then give the customer a real-time deposit receipt. There is no manual entry to slow the process, and manual entry errors are eliminated. Customer service is enhanced and errors are caught and corrected immediately, providing ready-to-post transactions before the customer has even left the branch.
Premier Front Counter enables your tellers to quickly scan paper checks, deposit slips, reorder forms and remittance stubs, using a device that captures the image, the courtesy and legal amounts, MICR line data, and all other necessary information. |
Premier Front Counter
Request more information on Premier Front Counter
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